Privacy Policy

Effective Date: November 18, 2018.

Eyewords ® has adopted the following Privacy Policy to explain how we collect, use, and share information from and about you.

Your privacy and security are very important to us at Eyewords®. We’re committed to transparency when it comes to our privacy practices and how we safeguard your information. This Privacy Policy outlines what kinds of information we may ask you for and gather from you as you visit or use Eyewords®, how that information may be used, and under what circumstances certain information might be shared with others.

This Policy is part of our Terms of Service.

Information We Collect

INFORMATION YOU TELL US

Some information collected when you use our services is considered “Personal Information” (or PI). This is information that can be used to identify you personally and includes things like your full name, your street address, your phone number, and your email address. Other than as provided for in this Policy, we won’t share or disclose this kind of information unless we get your permission. Other information that we collect may not identify you personally. This kind of information may be shared or disclosed in an aggregate form, used to personalize your experience, and so on.

All Account Members.   You may choose to create an Eyewords® account and become a Member. To become a Member, we require that you provide us with your email address so we can contact you. We may also ask you to tell us your name so we know who you are.

PURCHASE INFORMATION

When you make a purchase, you’ll need to provide billing and payment information to complete your order. We’ve carefully chosen Service Providers who use Payment Card Industry Data Security Standard (PCI DSS) compliant practices to process payments (“Payment Processors”). Whether you check out using a credit or PayPal account, or any other payment method we may support, your payment will be processed directly by our Payment Processor and we’ll never have access to or store your full payment details.

When you use a credit card to pay for your purchases, you’ll be asked to add a credit payment source (“Payment Card”). When you submit your order, this information will be sent directly to and stored by our Payment Processor. After your payment is processed, the Payment Processor will send Eyewords® some details about the transaction so that we can record your order in our database and provide access to the materials that you purchased.

The Payment Card you added will be available for future use on your Account. You can edit or remove this information at any time by navigating to the checkout page or by contacting us for assistance.

If you choose to pay using PayPal, you’ll log in to your PayPal account to complete your order. When PayPal processes your payment, they’ll send us a confirmation with transaction details so we can record your order and provide access to the Resources you’ve purchased. We do not collect information about or have access to the specific payment or funding sources or any other financial account details associated with your PayPal account.

OTHER INFORMATION

When you use our Site as a Member or a Visitor, we receive and collect certain information from your browser and your device such as your Internet Protocol address (IP address), device information, operating system, browser type and version, and browser country location. This information helps us defend against fraudulent activity or attacks, maintain the security of our Site, and improve and personalize your experience.

We also log data related to how Members and Visitors use our Site, including cookies that may uniquely identify your visit or account. This log data includes details such as what pages of our Site you visit and when, how users navigate through the Site, and visit referral URLs. This information allows us to better understand how our Site is being used, helps us make improvements, and enables us to personalize your experience. (Please refer to the Cookies section below for more information about how we use cookies.)

How We Use and Share the Data You Give Us

IN GENERAL

Your privacy is very important to us. Other than as provided for in this Policy, we don’t share your Personally Identifiable Information with third parties without your consent.

We use the information we collect about you and the information that you tell us about yourself for the following general purposes:

To create your Eyewords Account

To identify you in connection with your account activity

To communicate with you about our Site and your account

To provide customer support

To personalize your experience with our Site

To track usage of our Site and run tests to improve our Site

To identify and understand trends in user activity so that we can make improvements to our Site

To ensure the proper operation and security of our Site

Other purposes to deliver and improve our Services for you

Other than as described in this Privacy Policy, we won’t publicly display or disclose Personal Information about you such as the email address associated with your account, your street address or phone number without your consent.

SERVICE PROVIDERS AND PARTNERS

Eyewords® engages the services of third party companies (“Service Providers”) to support and help provide certain features of our Services such as payment processing, customer support, data storage and analysis, visitor tracking and user testing, email messaging, advertising, surveys, Site security, and other services. Eyewords® shares data with these Service Providers so that they can perform their services which help deliver our Services more securely, efficiently, and effectively. Service Providers may have access to certain Personal Information in the course of providing their service. Service Providers’ access to your Personal Information is limited to the purpose of providing the services contracted for. Service Providers are not permitted to disclose information to other parties or use your Personal Information for any other purpose.

From time to time, we may partner with other companies or organizations (“Partners’) to offer additional products and services (“Partner Content”). When you buy or use Partner Content, we may share information with our Partners about your order and your account for the purposes of facilitating your use of Partner Content and ensuring delivery of Partner Content to you.

Eyewords ® may from time to time share aggregate user data with business partners, Service Providers, or other third parties to identify or share trends, usage statistics, and so on. Sharing data in an aggregate form means that no Personal Information, which would allow the recipient of the data to identify you personally, will be shared.

MERGER OR ACQUISITION

As part of a merger or an acquisition of Eyewords®, we may transfer the data we have collected, including Personal Information, to the purchasing company. In such an event, we’ll notify you of that change. In addition, any purchasing company would have to adhere by the terms of this Policy including notifying you before making material changes and giving you the opportunity to opt out.

LEGAL OBLIGATION

Finally, we respect and comply with legal obligations and may release information (including Personal Information and information about your account activities) in cooperation with a law enforcement investigation, in response to a valid legal request such as a court order or legal subpoena, as part of the process outlined by the Digital Millennium Copyright Act (DMCA), or to defend, protect, or exercise our legal rights.

ACCOUNT INFORMATION

You can view, update, and correct the information you’ve provided about yourself by visiting your Account page.

If you don’t want to have an account with us anymore, you can close your account at any time. You can find instructions on how to close your account here, or you can contact us for assistance.

SAVED PAYMENT SOURCE

Your saved Payment Card record can be edited or deleted from the checkout page. If you need assistance, you can contact us and we’ll be happy to remove any saved Payment Card records for you.

EMAIL PREFERENCES

Eyewords® uses your contact information to communicate with you about our products and sales.  Certain communications related to your account or your activity are required and you can’t opt out of receiving them. These include, but aren’t limited to other communications may not be required such as announcements about our Services, newsletters and messages with information you might be interested in, and other marketing and promotional messages (“Optional Communications”). You can manage your preferences related to Optional Communications of your account, or by using the “unsubscribe” link at the bottom of any Optional Communication you receive.

  1. ACCOUNT SECURITY

Access to your Eyewords® account is secured by the password you choose. For your security, we store only a hashed version of your password. This means that we don’t know your password and your password isn’t visible to us when members of our team view your account.

You can change or update your password anytime by visiting your My Account page. If you forget your password, you can request a reset password link.

Cookies and Google Analytics

COOKIES

Cookies are small pieces of data that are stored on your computer browser. When you visit websites like ours, some information about your visit is stored in cookies which are used to tailor your experience, surface relevant information, products, and advertisements, and to allow you to pick up where you left off the next time you visit.

By using our Services as a Visitor or Member, you agree to our use of cookies in the following ways, as well as other similar purposes:

Analytics

Marketing

Preserving your preferences

Personalizing your experience

Understanding where our website traffic is coming from

To ensure the security and availability of our Site and our Services

You have the right to decide whether a website can store cookies on your computer. Depending on the internet browser you use, you can view, manage, delete, and disable cookies through your browser preferences. Some features may not work properly if you choose not to allow us to use cookies. To learn more about how to do this, check out instructions from these browsers:

Google Chrome

Internet Explorer

Safari

Firefox

GOOGLE ANALYTICS

We use Google Analytics to understand and analyze browsing activity, and for advertising through their AdWords and Remarketing Lists features. Google Analytics may store cookies on your computer when you visit our Site and may use those cookies to display advertisements for our products or Services when you visit other websites. You can find out more about this by reading the information Google provides in this explanation: How Google uses data when you use our partners’ sites or apps. If you don’t want Google Analytics to use cookies when you browse, you can install the Google Analytics Opt-Out Browser Add-On to prevent Google Analytics from placing cookies on your browser. You can find out more about this option and how to install the Add-On here.

Changes to this Policy: From time to time, we’ll update this Policy in accordance with the process and rules in our Terms of Service.

How to Contact Us

For any questions you have about this policy or if you need assistance with your account, you can reach us anytime using the following methods:

Submit a question using our Contact Us form

Email us at info@eyewords.ca